We have co-authored RedBooks on ITM, we have done numerous deployments, and we work with the product daily. We can help you plan and implement ITM 6.1 or 6.2 in record time.

All enterprise software needs customization, and ITM is no different. We know the product inside and out, and can help you implement the customizations that help you the most.

We have developed solutions to allow customers to fully customize the message field when situation events get to TEC, to integrate various products into the TEP view, and more. We can get you where you want to go.

Integration of applications into ITM 6.1 or 6.2 often requires customization of the Universal Agent or the creation of a new agent using the Agent Builder. We have created custom universal agents for a wide range of in-house applications - from insurance claims processing to financial transaction auditing. We can help you integrate any application you have.

Whether you\'re just starting with Omnibus or are a long-time user, we can help you get the most out of your event management system.

Many customers are migrating from TEC to OMNIbus, and we can help. We have helped numerous customers convert their rules from prolog to ObjectServer SQL. Contact us to find out what we can do for you.

The ITCAM suite of products allows you amazing insight into your composite applications and transactions, from web-based to client-based. We have deployed all of the ITCAM products at numerous customers, with integration with ITM, TEC, OMNIbus, TBSM, TADDM and CCMDB. We can help you realize the potential of these powerful tools

A monitoring solution isn't living up to its potential if it's not integrated with your helpdesk and ticketing applications. We can help you perform this integration whether you use Remedy, Peregrine, Maximo, or any other helpdesk software.

Service Level Advisor can help you effectively manage your SLAs, if you have all of the necessary components in place. We know how to identify your service level objectives, which can then be used to formally define your Service Level Agreements within Tivoli SLA.

We can help you identify the individual components that make up your lines of business, and apply that information to your custom TBSM implementation.

TADDM is a truly amazing product, once all of the prerequisites are in place. We can help you with this preliminary step, all the way through the process of leveraging the information to help you solve real problems.

Using TADDM as the discovery engine, we can help you configure CCMDB to make ITIL actionable through the use of the different process managers available.

We can help you implement, customize, or transition to Tivoli Network Manager IP Edition (formerly NetCool Precision).

With your input, we can architect an ESM solution that meets your needs. We fully believe in the capabilities of Tivoli software, and can help you realize your ESM vision.

Already have lots of tools in your enterprise? We can help you identify how to best leverage their capabilities, or make suggestions on which ones can be shelved.

Is your operations department already comfortable using an existing console? We can customize your Tivoli installation to fit right in!

We have BigFix (now named Tivoli Endpoint Manager) experts who can help you quickly and effectively implement and utilize the product to ensure compliance, manage security, and/or discovery enterprise assets.

IT Automation I.pdf

IT Automation II.pdf